Studio Orlo Policies

READ OUR COVID-19 GUIDE

BEFORE YOUR APPOINTMENT

Cancellations

 

We understand that sometimes schedules change and appointments need to be moved. We kindly ask that you give us at least 24 hours notice if you need to cancel or reschedule your appointment. 

Gratuities

 

Gratuities are not included in the price of your service but are appreciated if you feel as though it is appropriate. Gratuities cannot be added to your total upon checkout. There is an ATM located at the bank next door to the salon.

Gift Cards

 

Give the gift of AVEDA to someone you love! Gift cards are available at the salon​​ ​​and can be used for services and products. Gift cards are not redeemable for cash and cannot be replaced if lost or stolen.

Retail Return Policy

 

Guest satisfaction is our greatest concern and therefor, retail products may be exchanged for other products or retail credit if brought back to the salon within 30 days of original purchase. Styling tools and our makeup lip products are final sale and cannot be returned or exchanged. All products must be returned with your original receipt as only products purchased at Studio Orlo may be exchanged. 

Niskayuna Student Discount

 

​Studio Orlo ​​offers a 20% discount on services to all Niskayuna Students. Offer does not apply for add-on services. This offer cannot be combined with other promotions or discounts.

Donations

 

Studio Orlo is happy to help in any way that we can with charitable events and giving back to our community. We ask that you ​​​send donation requests to studioorlo@gmail.com. Please include detailed information about the event as well as a letter requesting the donation.

Refunds

 

Studio Orlo does not offer refunds for services rendered. If you are unhappy with the result of your service we ask that you call the salon within 48 hours of your appointment. 

HOURS OF OPERATION

 

Mon - closed  |  Tue - 12:00pm - 8:00pm  |  Wed - 10:00am - 8:00pm  |  Thu - 10:00am - 8:00pm  |  Fri - 10:00am - 6:00pm  |  Sat - 9:00am - 5:00pm  |  Sun - closed